This page will be updated continuously to reflect the most recent information. This page was last updated on January 25, 2021.

Social Security is currently providing services by telephone, online, or through the mail.  In-person services are provided by appointment only and only for dire need circumstances.

What services is SSA providing during the COVID-19 Pandemic?

Updated 1/25/21

Social Security is providing general services and has resumed workloads delayed by the pandemic. Most services are provided without direct contact, using MySSA Online Services, by telephone, or through the mail.

What services is SSA not providing during the COVID-19 Pandemic?

Updated 1/25/21

Social Security offices are not providing walk-in assistance. In-person services can only be provided in dire need situations and you must call to schedule an appointment. Dire need includes situations such as when you are without food, shelter or medical care and need to apply for or reinstate benefits.

How can I get assistance from SSA?

Updated 1/25/21

You can get assistance through MySSA Online Services or by calling your local Social Security office. The phone numbers for Hawaii offices are below:

  • Honolulu: 855-572-4879
  • Kapolei: 855-572-4866
  • Big Island of Hawaii: 855-572-4860
  • Kauai: 855-572-4842
  • Wailuku: 855-572-4863

You can also call the general number 1-800-772-1213, but you may experience longer wait times than normal.

Can I request a waiver for an overpayment debt incurred during the COVID-19 Pandemic?

Updated 8/31/20, 9/17/20

Overpayment debts meeting these conditions may qualify for a streamlined waiver decision:

  • Your overpayment debt happened between March 1 and September 30, 2020 because Social Security did not process an action due to the COVID-19 pandemic
  • The debt is identified by December 31, 2020

If you have an overpayment that meets these conditions, you should contact your local Social Security office to verbally request a waiver of overpayment. Social Security can determine you are without fault over the phone and stop the overpayment collection without requiring additional information.

The telephone number for your local Social Security office can be found on www.ssa.gov/locator.

My Social Security Disability Insurance (SSDI), Childhood Disability Benefit (CDB), or Disabled Widow Benefit (DWB) benefit was terminated due to employment, but I have recently been laid off. Can my benefit get reinstated?

Updated 1/25/21

If your monthly earnings fall below the 2021 Substantial Gainful Activity (SGA) of $1,310 for non-blind individuals (or $2,190 for blind individuals), you may be able to reinstate your benefits through the Extended Period of Eligibility or Expedited Reinstatement work incentives. Please contact SSA to request reinstatement of benefits using one of the contact methods mentioned above.

You can contact the Hawaii Work Incentives Planning and Assistance (WIPA) program for more information about these work incentives. Please visit the Hawaii WIPA page for services and contact information.

My Supplemental Security Income (SSI) was suspended due to employment, but I have recently been laid off. Can my benefit get reinstated?

Please continue to report any changes in your monthly wages to the SSA office. Your SSI benefits may be able to get reinstated if you notify SSA that you lost employment using one of the methods described above.

You can contact the Hawaii Work Incentives Planning and Assistance (WIPA) program for more information about these work incentives. Please visit the Hawaii WIPA page for services and contact information.

Further Information